Customer Support Videos — Help With Compatibility, Product Registration, Ignition Pack 2, and Technical Support Procedures


   

The following videos from Digidesign Customer Support help answer some of the questions frequently asked by new customers. Viewing requires QuickTime for Mac or Windows:



Note: QuickTime videos can also be saved to your computer (for viewing later) by choosing "Save As QuickTime Movie..." from the dropdown list on the bottom right arrow of the QuickTime player.

Product Registration
How to register your Digidesign product, and the benefits you are entitled to by registering.
Click here for Answerbase article/video.

Technical Support
Valuable information on common tech support issues such as complimentary tech support time period, tech support resources on the website, how to get support after complimentary period has ended, and what to do if your product needs repair.
Click here for Part 1 of Answerbase article/video.
Click here for Part 2 of Answerbase article/video.

Pro Tools System Compatibility
Information on why your computer needs to be compatible with your Pro Tools system, how to find out if your computer is supported, and an introduction to PC Wizard for Windows users.
Click here for Part 1 of Answerbase article/video.
Click here for Part 2 of Answerbase article/video.

Mbox 2 Family
Information on everything that is included in the package when you purchase an Mbox 2 system.
Click here for Answerbase article/video.

Authorizing the Ignition Pack 2 Programs
Information on which programs are included in the Ignition Pack 2 and Ignition Pack 2 Pro, how you can use them, and how to authorize each program.

Part 1 — Introduction of the Ignition Pack 2 bundles, online registration instructions to get your activation codes, and information on iLok authorization for the Ignition Pack 2 Pro.
Click here for Answerbase article/video.

Part 2 — Authorizing Ableton Live Lite 6 Digidesign Edition and iZotope Trash Lite, Spectron Lite, and Ozone 3 Lite.
Click here for Answerbase article/video.

Part 3 — Authorizing Way Out Ware TimewARP 2600 Lite and Melodyne uno essential.
Click here for Answerbase article/video.

Part 4 — Authorizing Propellerhead Reason Adapted 3 and IK Multimedia AmpliTube LE.
Click here for Answerbase article/video.


More Information


For additional help with Ignition Pack 2 and Ignition Pack 2 Pro, please see the following articles:
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