Digidesign UK and Ireland


Digidesign
Pinewood Studios
Pinewood Road
Iver Heath
Bucks SL0 0NH
United Kingdom
Tel: +44 (0) 1753 655 999
Fax: +44 (0) 1753 654 999

Digidesign Technical Support
Mon–Fri 9:00-17:00

Free Phone Support
Free Phone Tel: 00800 868 2 4555 (if service unavailable: +44 (0) 1753 653 322)
If your complimentary phone support period has ended, or you want faster access to tech support, the following service is available:
Premium Phone Support
UK
Tel (Premium Line): 0906 785 9330.
Lines are open from 9am to 5pm Monday to Friday. Calls are charged at £1 per minute from BT Landlines. Call costs from mobiles & other networks may vary.

Republic of Ireland
Tel (Premium Line): 1560 999889.
Lines are open from 9am to 5pm Monday to Friday. Calls will be charged at €1.25 per minute for the duration of your call.

Technical Support Free Fax Service:
00800 00086824 (if service unavailable: +44 (0) 1753 658 513)

Phone and email support is available if you already own a Digidesign product and have technical questions or require additional assistance. In order to receive technical support for any product, that product must be registered.

  • Product Registration Information

    Once registered, you are entitled to complimentary technical support by phone for a period of time from your date of purchase. The length of time for your complimentary technical support is based on the terms listed in the warranty information included with your new purchase. The period of complimentary technical support is displayed when you complete the online registration of your product, and can also be viewed here:

  • Technical Support Duration by Product

    Please note that our Support Request form has been updated.
    To submit an e-mail to our support team, please click on the below "Online Support" link. You will then need to log-in to the Support Center. If you have previously created a profile click on "Log Into Support Center". If this is your first visit, you will need to click on "Create a Support Profile". You will then be sent an e-mail with your log-in and password information. Once logged in, select "Cases" from the top menu, and then click on "Create New Case". Once submitted, you will be provided with possible Knowledge Base solutions. If none apply click on "Submit To Support" to send your request.

    Customer Service Administration
    For any customer service inquiries such as registration, license authorizations or address changes please contact our Customer Service Representative (for registered customers only)
    Free Phone: 00800 8682 4555 (if service unavailable: +44 (0) 1753 653322). Once connected Select Option 2.

    Please note that our Support Request form has been updated.
    To submit an e-mail to our support team, please click on the below "Online Support" link. You will then need to log-in to the Support Center. If you have previously created a profile click on "Log Into Support Center". If this is your first visit, you will need to click on "Create a Support Profile". You will then be sent an e-mail with your log-in and password information. Once logged in, select "Cases" from the top menu, and then click on "Create New Case". Once submitted, you will be provided with possible Knowledge Base solutions. If none apply click on "Submit To Support" to send your request.
    Product Repairs/Authorized Repair Centers
    Inquiries regarding repairs must be handled by contacting your nearest Digidesign Technical Support Office in order to determine if an actual hardware repair is required, and to issue a Return Authorization. Repairs are handled by Digidesign factory repair facilities (in California, Ireland, and Japan) or local Authorized Repair Centers. A valid Return Authorization is required.
    Presales Product Information
    For information about Digidesign features and specifications, computer and hard-drive compatibility and product upgrades/updates please contact our Presales Product Specialists.
    Tel: +44 (0) 1753 658 496
    Feature Requests
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