 Registering Your Digidesign Product
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| Registering Your Digidesign Product |
In order to qualify for registration as a new system, the Digidesign product must have been purchased new from an Authorized Digidesign Dealer. Please see the Dealer Locator page in the About Us section of the website for Authorized Digidesign Dealers worldwide.
For more information on what registration entitles you to, please see the registration booklet included with all retail Digidesign product packages.
Authorized US Digidesign dealers do not sell Digidesign products on eBay.com or other online auction sites in the US. If you purchase a Digidesign product from an online auction site, you may be purchasing from someone other than an Authorized Digidesign Dealer, and your product may not be registered as a new product.
If you do not have a receipt with an authorized dealer's name on it (see list of Authorized Digidesign Dealers), then you did NOT buy from an authorized dealer even though it may have been advertised as such. This product will then be considered as used or previously owned and is not entitled to free Technical Support or free software upgrades. Some companies do have authorized online stores, such as Musician's Friend (the online outlet for Guitar Center stores), but they are not allowed to sell on auction sites such as eBay.
Online Product Registration
In 2005, Digidesign introduced a new online registration process for new products that include an online registration card. For information on this process, please see the Digidesign Product Registration section of the website.
Click on "Register Your Product" for an example of the online registration card included with new systems manufactured in February 2005 and later.
If you purchased a new Pro Tools core hardware system (Pro Tools|HD, Digi 002, Digi OO2 Rack, Mbox 2 Pro, Mbox 2, Mbox), please make sure to register both your core hardware unit and any additional software included such as the HDpack, Ignition Pack, or Factory Bundle at the Digidesign Online Registration section of the website.
For support purposes and eligibility for free updates, the actual hardware unit must be registered, not just the additional software.
Products manufactured by Digidesign prior to February 2005 do not include the registration card that will allow you to register online. These older products include a registration booklet with a white registration form that you must mail or fax to Digidesign.
Registration Alert for Mbox 2 Pro Owners
For important information about registration that may apply to you, please see the following article:
Previous Product Registration — Mail or Fax
If an online registration card was not included with your new product purchase, please fill out the white registration card included with the purchase and either mail it in or fax it to 650-930-2855 marked "Attention: Registration". To fax from outside of the US, use the fax number for your Local Digidesign Office or fax to the US registration fax number: 001-650-930-2855.
If you did not receive a registration card, please fax a copy of your original sales receipt from an Authorized Digidesign Dealer with all serial numbers clearly displayed on the fax. Hardware serial numbers can be
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Every time I launch Pro Tools, I get "This version of (plug-in name) requires ...
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| Every time I launch Pro Tools, I get "This version of (plug-in name) requires authorization for you to use it. Please press the Authorize button to begin the authorization process." The only options are to Authorize/Buy or Quit. How do I remove expired (trial) plug-ins? |
Pop-up Authorization Messages
All Digidesign plug-ins and software that require an additional purchase (and many from third-party developers) require an iLok license for authorization.*
When the Pro Tools application is launched, a message will appear for each plug-in or software option that requires iLok authorization if the license for that sofware is not found on an iLok connected to your computer.
Pro Tools installers and installation disks include various installers for optional plug-ins and software in order to allow existing owners of these options to install or update software for which they have licenses.
If you have installed optional plug-ins or software that you did not purchase, and you do not have an iLok license to use these items, you can remove the software using the instructions below. Once you do, the pop-up authorization message will no longer appear during Pro Tools startup. The procedure for removing the expired (demo) software is different depending on the software type and platform. Information on trial licenses is at the bottom of this page.
*With the exception of MP3 Option:
What Plug-Ins Are Included With My System?
- To find out what plug-ins are included with your Pro Tools system purchase*, see the Products Section of the website.
- Choose your Pro Tools system, then click on the "Bundled Plug-Ins" tab.
*While the DigiRack plug-ins are included with all Pro Tools software upgrades, promotional bundles such as the Ignition Pack software are included with the purchase of new Pro Tools HD and LE hardware systems only. The Ignition Pack bundle is not included with Pro Tools software upgrades. DigiRack Plug-ins, original Ignition Pack, and Ignition Pack 2 software do not use iLok authorization (only the Ignition Pack 2 Pro includes extra softare that is iLok-authorized). DigiRack plug-ins require no authorization for use in Pro Tools, while the Ignition Pack software includes instructions for authorization on the printed cards for each Ignition Pack 3rd party product.
See also:
Removing Plug-Ins
Windows
Use Add/Remove programs to remove any plug-ins that you do not want on your system.
To manually remove:
C:\Program Files\Common Files\Digidesign\DAE|Plug-Ins
Mac OS X:
Go to Mac HD/Library/Application Support/Digidesign/Plug-ins and delete the relevant plug-in(s), then empty the Trash.
In some cases, there may be multiple plug-in files for one plug-in installation. For instance, D-Fi consists of these 4 plug-ins, which you would remove from your plug-ins folder:
- LoFi
- RectiFi
- SciFi
- VariFi
Optional Software & Bundles
DigiTranslator, DV Toolkit, DV Toolkit 2, and the Music Production Toolkit are optional software purchases that are not included with the regular purchase of Pro Tools software or hardware systems. Some of these software components are installed in the Pro Tools folder instead of the
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"Your computer is missing a Windows XP update required by Pro Tools. Please ...
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| "Your computer is missing a Windows XP update required by Pro Tools. Please install all available critical updates before installing Pro Tools." when installing Pro Tools 7.4. |
Pro Tools 7.4 requires your Windows Operating System to be fully updated.
Run "Windows Update" (Start menu > Help and Support) to update your OS. It sometimes takes multiple attempts to complete, so update.microsoft.com might be a better solution.
note: Security Update for Windows XP (KB926255) is known to be a critical update. Without it, Pro Tools 7.4 will crash on launch. KB926255 Download & Details
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Is My PC Compatible With Pro Tools?
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| Is My PC Compatible With Pro Tools? |
Please see the following pages for detailed information for Windows XP and Vista users:
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iLok Authorization and iLok.com Information
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| iLok Authorization and iLok.com Information |
Information about the iLok authorization system and video tutorials about how to use iLok.com for electronic license deposits and transfer to an iLok.
Additional iLok Information, Links, Related Documents
What Is An iLok & Why Would I Need One?
Digidesign has transitioned all of our plug-in software copy protection from floppy drive based key disks to copy protection authorizations that reside on the iLok technology provide by PACE. The following is some information about iLok technology.
The iLok USB Hardware Key (pictured here) is a device that holds authorization keys and connects via the USB port to your computer.
The iLok USB Hardware Key enables you to carry all of your authorizations with you wherever you go using a single key:
- It's Portable: iLok enables you to easily move authorizations from one computer to another. Use your software at home, at the office, at a studio, or at a friend's house. iLok makes it portable.
- It's Safe: Authorizations are stored in the secure iLok USB Hardware Key — not on the computer or hard drive. iLok is immune to problems caused by machine upgrades, disk maintenance, hardware failures, and software updates.
- It's Convenient: Store all of your iLok-enabled software authorizations on a single iLok USB Hardware Key, regardless of developer
Using iLok.com & Electronic iLok License Transfers
Many products that are sold online can be purchased as web-only electronic licenses to activate optional plug-ins and software installed from web downloads or your Pro Tools CD. These include many plug-ins and optional software products sold as "Full License" or time-limited "Rental" licenses available on the DigiStore. For these electronic licenses, no iLok License Card is included or required. Licenses are purchased online, deposited to your iLok.com account, and then transferred to your iLok. This is a quick and easy process that allows you to purchase products online and use them immediately.
Many new boxed versions of iLok-enabled software products from Digidesign include an activation card with instructions on how to authorize your iLok using the Digidesign website. With these products, an Activation Code is used to deposit the licenses to your account on iLok.com.
What is my iLok User ID?
If you have not already done so, you would create a free iLok.com account yourself at iLok.com. Once you create an account there, your iLok User ID is what you use to login to your account on iLok.com (not your login password, which you also choose). Your iLok.com User ID is sometimes referred to as your "iLok ID", "iLok User ID", or "iLok Account". All of these are the same thing, your login name
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iLok Usage Guide - Japanese
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0.92 MB
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Download
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iLok Usage Guide v8.0 (PDF)
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1.77 MB
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Download
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"The current playback engine does not support a sample rate of 48 KHz" ...
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| "The current playback engine does not support a sample rate of 48 KHz" error when trying to open a non-44.1 KHz session in Pro Tools M-Powered. |
This will happen when Windows is using the MAudio device as the 'default' sound device.
Go to Start > Control Panel and choose "Sounds and Audio Devices"
Verify that the M-Audio device is not selected as the default device, or the device will be limited to 44.1 KHz.
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DAE error -6101 on playback with Pro Tools M-Powered.
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| DAE error -6101 on playback with Pro Tools M-Powered. |
Receiving digital input with a mismatched sample rate via the S/PDIF input may cause -6101 errors and lost input signals.
In one case, a customer was creating sessions at 96k which didn't work. Session created at 48k worked fine.
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MIDI input and output in Pro Tools M-Powered does not seem to work.
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| MIDI input and output in Pro Tools M-Powered does not seem to work. |
Many of the M-Audio devices include a MIDI Thru button which disables the MIDI interface built into the hardware.
Try disabling MIDI Thru on the device.
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"M-Audio hardware cannot be found" error when launching Pro Tools M-Powered. ...
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| "M-Audio hardware cannot be found" error when launching Pro Tools M-Powered. |
If the M-Audio driver that was included with the M-Audio device you are using is the driver that was installed, then this is likely the cause of the problem.
The drivers that ship with M-Audio devices are not necessarily the correct M-Powered compatible drivers and will thus not be recognized by Pro Tools M-Powered.
Uninstall any driver currently installed for your device, and then install the correct driver from the M-Audio website. Pro Tools should launch if the correct driver is installed.
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Why don't Windows versions of Pro Tools TDM and LE support the SDII file ...
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| Why don't Windows versions of Pro Tools TDM and LE support the SDII file format? |
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SDII stores information in both forks (data and resource) of the Mac file system. You just can't copy an SD2 file to a PC-formatted disk without losing important information. Instead, we recommend WAV and AIFF files (on both PC and Mac) for cross-platform interchange.
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