Technical Support Contact & Policy



Digidesign Technical Support Policy, Procedure, and Contact Information

Phone and email support is available if you already own a Digidesign product and have technical questions or require additional assistance. In order to receive technical support for any product, that product must be registered.

For hardware warranty and repair information, please see the following page:
If your product is not registered or you are beyond your complimentary support period, you are not eligible for free phone support. If you desire support via telephone, we offer a fee-based phone option (ProAxess Line) as well as Support Assurance Contracts (see below). Technical Support by 'email' is available regardless of date of purchase via our online Support Center.

Technical support is only for technical problems with Digidesign or Digidesign-distributed products. Due to the high volume of calls and Digidesign's commitment to helping users as quickly as possible, we are unable to provide tutorial advice. Technical support for products that are not manufactured or distributed by Digidesign is not available. Please contact the company that makes that product for technical support with their products.

Digidesign Support Contracts — Support Assurance & Hardware Assurance
Digidesign now offers the Support Assurance program (formerly called Digidesign Passport Services). The Support Assurance program enables you to extend technical support for hardware and software products with one of three levels of enhanced phone support and repair/replacement coverage.

Also available are new Hardware Assurance options (sold separately) to extend the warranty on your Digidesign hardware.

For more information on both of these programs, please see the following:

Digidesign Worldwide Offices

For contact information for all Digidesign offices and departments worldwide, please see the Contact page, linked from the menus in the About Us and Support sections of the website.

Other Products



M-Audio Products
  • Digidesign handles support for Pro Tools M-Powered software only.
  • Support for all other M-Audio software products and all M-Audio hardware is handled by M-Audio, using the contact information at the M-Audio Contact page.
  • For information on M-Audio products, please see www.m-audio.com
Sibelius Products
DigiDelivery
Effective September 21, 2007, Digidesign no longer provides Technical Support & Service for the DigiDelivery product line. Press Release: Aspera Inc. To Acquire DigiDelivery Product Line. Aspera will assume all ongoing DigiDelivery development, manufacturing, sales, and support. Please use the following contact information for all DigiDelivery product line support:
Focusrite Hardware
Effective January 1, 2005, Digidesign no longer provides Technical Support & Service on Focusrite hardware in the US & Canada.
  • Service in the US and Canada will be provided through the new Focusrite distributor: American Music & Sound, 5304 Derry Avenue Suite C, Agoura Hills, CA, 91301. For Focusrite service, call 1-866-FOCUSRITE.
  • For Technical Support & Service for all Focusrite hardware outside of the US & Canada, please contact Focusrite Support using the contact information at www.focusrite.com
  • Digidesign continues to service the Digidesign/Focusrite co-branded products Control|24, MBox, and Command|8. For Technical Support worldwide for these products, please contact Digidesign Technical Support at your local Digidesign Office.
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