Digidesign Product Repairs and Authorized Repair Centers (ARCs)


Spare Parts
Buy Replacement Parts Online at the DigiStore:
  • Spare Parts — Cables, Brackets, Knobs, Fader Caps, ProControl armrests
  • Other Cables — Snakes & Misc. Cables

Hardware Repairs


Digidesign hardware is warranteed for a period of 1 year from date of original purchase from an authorized Digidesign Dealer. Inquiries regarding repairs must be handled by calling your nearest Digidesign Technical Support Office in order to determine if an actual hardware repair is required, and to obtain a Return Authorization (RA) Number. Repairs are handled by Digidesign factory repair facilities (in California, Ireland, and Japan) or local Authorized Repair Centers (ARCs). A valid RA# is required, and product must be shipped prepaid to the designated repair location. For warranty repairs - parts, labor, and shipping from Digidesign back to the customer are covered by Digidesign.

Authorized Repair Centers


In addition to the Digidesign factory repair facilities in California, Ireland, and Japan, Digidesign now has regional Authorized Repair Centers (ARCs). Repairs can be obtained for the products listed in the Digi Product Authorization column below at these ARCs. Repairs under warranty always require a Return Authorization issued by Digidesign Technical Support, regardless of whether the repair is handled by Digidesign or an ARC.

Notes regarding ARCs:
  • ARCs do not repair I/Os (interfaces) & cards (except where specified), Avid/Digi hard drives, AVoption|V10, AVoption|XL, AVoption, or Avid Mojo systems. These products can only be repaired at the Digidesign factory repair facilities in California, Ireland, or Japan.
  • ARCs listed as authorized for Control Surfaces or All other Control Surfaces are authorized for the following:
    • C|24
    • ProControl product family
    • Control|24
    • 003 (also authorized for 003 Rack repairs)
    • Digi 002 (also authorized for Digi 002 Rack repairs)
    • Command|8
  • ARCs listed as authorized for ICON are authorized for the following control surfaces:
    • D-Control product family
    • D-Command product family
  • ARCs listed as authorized for VENUE are authorized for all VENUE Live Sound Environment products

Regional Authorized Repair Centers



Country Company Name & Address Contact Information Digi Product Authorization
USA Advanced Musical Electronics
8665 Venice Blvd.
Los Angeles, CA 90034		 Phone: (310) 559-3157
Email: advancedmusical@ca.rr.com
Website:
www.advancedmusical.com		 - ICON
- All other Control Surfaces
- VENUE
USA Ground Control Professional Audio
10274 NW 47th Street
Sunrise, FL 33351-7903		 Phone: (954) 746-4896
Email:
info@groundcontrol-usa.com
Website:
www.groundcontrol-usa.com		 - ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
USA Shaw Hill Group
2759 Delk Road Suite 1200
Marietta, GA 30067		 Phone: (404) 502-0690
Email:
info@shawhillgroup.com
Website:
www.shawhillgroup.com		 - ICON
- All other Control Surfaces
- VENUE
USA Musicians Custom Electronics/Axes Music
19715 South La Grange Road
Mokena, IL 60448		 Phone: Shop (708) 755-6960
Email: thedigilink@yahoo.com		 - ICON
- All other Control Surfaces
- VENUE
USA Advanced Lighting and Sound
2722 Elliott
Troy, MI 48083		 Phone: (248) 298-2995
Fax: (248) 298-2996
Email: service@go-als.com
Website: www.go-als.com		 - ICON
- All other Control Surfaces
- VENUE
USA Thermal Relief Design, Inc.
Cheyenne West Corporate Center
2750 W. Brooks Ave. Ste 106
North Las Vegas, NV 89032		 Phone: (702) 395-7005
Email: tony@thermalrelief.com
Website: www.thermalrelief.com		 - ICON
- All other Control Surfaces
- VENUE
USA dBm Pro Audio Services
320 West 37th Street, Suite 501
New York, NY 10018		 Phone: (866) 629-0326
Email: dbminfo@dbmproaudio.com		 - ICON
- All other Control Surfaces
- VENUE
USA Allpro Electronics
800-B 18th Ave South
Nashville, TN 37203		 Phone & Fax: (615) 259-9963
Email: repair@allproelectronics.com		 - ICON
- All other Control Surfaces
- VENUE
USA Technical Services Co
2480 Southwell Rd
Dallas, TX 75229		 Phone: (972) 421-4230
Fax: (972) 421-4230
Email:
john@technicalservices-av.com		 - ICON
- All other Control Surfaces
- VENUE
USA Condor Electronics
125 North 36th Street
Seattle, WA 98103		 Phone: (206) 633-5190
Fax: (206) 633-0803		 - ICON
- All other Control Surfaces
- VENUE
Australia Technical Workshops Pty Ltd.
109 Commercial Road
South Yarra, VIC 3141		 Phone: 61-3-9866-6655
Fax: 61-3-9866-6991
Email: digi@techshops.com.au
Website: www.techshops.com.au		 - ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
Belgium Amptec
Duifhuisweg 11
Diepenbeek 3590		 Phone: 32-11-281458
Email: service@amptec.be		 - ICON
- All other Control Surfaces
- VENUE
Brazil Ground Control
Rua Marechal Cantuaria, 18 Sobrado
Rio de Janeiro, RJ 2291-060		 Phone: 55-21-2244-6530
Email: info@groundcontrol.com.br		 - ICON
- All other Control Surfaces
- VENUE
- I/Os
- Cards
Canada ADR Technical Ltd.
Unit 2-5653 198th Street
Langley, BC V3A 1G5		 Phone: 1-604-533-8777
or 1-888-283-4620
Email: service@adrtechnical.com		 - Control Surfaces
Canada CEV
3055 Adam Street
Montreal, QC H1W 3Y7		 Phone: 1-514-521-8253
Email: digisupport@cev.ca		 - ICON
- All other Control Surfaces
- VENUE
China Hauppton Company
Office 4, 15/F., Rightful Centre
12 Tak Hing Street
Yaumatei, Kowloon, Hong Kong		 Phone: 852-2780-4864
Email: hauppton@pacific.net.hk		 - Control Surfaces
China Digital Media Technology Co. Ltd.
Room 1512, D-Building SOHO New Town
No. 88 Jiang Guo Road
Chaoyang District, Beijing 100022

Phone: (8610) 8580-6317
Fax: (8610) 8580-6318
Email: support@dmtpro.com
Website: www.dmtpro.com

 - ICON
- All other Control Surfaces
China Digital Media Technology Co. Ltd.
Unit 1102, 11/F, Yee Kuk Industrial Centre
No. 555 Yee Kuk Street
Cheung Sha Wan, Kowloon, Hong Kong		 Phone: 852-2721-0343
Fax: (852) 2366-6883
Email: support@dmtpro.com
Website: www.dmtpro.com		 - ICON
- All other Control Surfaces
France Meli Son
14 boulevard du Mont d'Est
NOISY LE GRAND 93160		 Phone: 33 1 43 0464 73
Email: melison@wanadoo.fr
Website: http://melison.free.fr		 - ICON
- All other Control Surfaces
- VENUE
Germany PMS electronics GmbH
Große Heide 27
Minden 32425		 Phone: 0571 64600 0
Email:
info@pms-electronics.de
Website:
www.pms-electronics.de		 - ICON
- All other Control Surfaces
- VENUE
Hungary Digital Pro
Rona u. 102
Budapest H-1149		 Phone: (06-1) 369 8465
Email: service@digitalpro.hu
Website: www.digitalpro.hu		 - Control Surfaces
- VENUE
India Ansata Computer Systems Pvt. Ltd.
53 C. K. garden, Wheeler road extn.
Bangalore 560 084
Karnataka, India		 Phone: +91 (80) 2548 8540
Email: support@ansata.net		 - ICON
- All other Control Surfaces
- I/Os
- Cards
India Real Image Media Technologies Pvt. Ltd.
7b Third Street, Balaji Nagar
Chennai 600 014, India		 Phone: +91 (44) 5204 1505
Fax: +91 (44) 5206 0761
Website:
www.real-image.com		 - ICON
- All other Control Surfaces
- I/Os
- Cards
India Real Image Media Technologies Pvt. Ltd.
8 Shah Industrial Estate
Off Veera Desai Road, Andheri (W)
Mumbai 400 053 India		 Phone: +91 (22) 2674-7275 - ICON
- All other Control Surfaces
- I/Os
- Cards
Indonesia La Mesa Sound Unlimited
J1. BB no. 20, Kuningan
Jakarta 12870		 Phone: 6221-8318388-89
Email: lamesa@cbn.net.id		 - D-Control
- Control Surfaces
Italy C.E.P. s.n.c.
Via Volta 71
Cardano al Campo, VA 21010		 Phone: 39-03-3126-0403
Email: info@cepsnc.net		 - ICON
- All other Control Surfaces
- VENUE
Mexico Ingenieria Audio Profesional
Betunias No. 13, Jardines de la Florida
Naucalpan, DF 53130		 Phone: 52-55236-3482
Email: ingaudio@att.net.mx		 - Control Surfaces
- VENUE
- I/Os
Poland DigiPark
Belwederska 20/22
Warsaw 00-762		 Phone: +48 22 851 00 01
Email: arc@digipark.pl
Website: www.digipark.pl		 - ICON
- All other Control Surfaces
- VENUE
Russia A&T Trade
3, bld. 1, Aristarhovsky per.
Moscow 109004		 Phone: +7 (095) 796-9262
Email: studio@attrade.ru		 - ICON
- All other Control Surfaces
Spain SETEM
Rocafort, 69 interior B-1
Barcelona 08015		 Phone: +34 93 423 2238
Email: mail@setem.es
Website: www.setem.es		 - ICON
- All other Control Surfaces
- VENUE
Sweden Sontec Hi-Fi
Odengatan 100
Stockholm 113 22		 Phone: +46 8 3110 90
Email: digidesign@sontec.se		 - ICON
- All other Control Surfaces
Taiwan Audio Solutions Inc.
1F, No.6, Lane 56, Sec 3
Hsin Sheng S. Road
Taipei 106		 Phone: 886-2-23697668
Website: www.audiosolution.com.tw		 - ICON
- All other Control Surfaces
Turkey Compel Electronics Co.
Izzet Pasa Sokak 36/9 Sisli
Istanbul 8026		 Phone: +90 (212) 224 3201
Email: compelinfo@compel.com.tr		 - ICON
- All other Control Surfaces
- VENUE
UK Lee Engineering Ltd
Palatine House, Scotforth Road
Lancaster LA1 4SA		 Phone: +44 (0)1524 846078
or +44 (0)1524 846070
Email: DigiARC@Leeeng.co.uk
Website: www.leeeng.co.uk		 - ICON
- All other Control Surfaces
- VENUE
UK Technical Earth Ltd.
Unit G18, Atlas Business Centre, Oxgate Lane
London NW2 7HJ		 Phone: 44-20-8450-0303
Email: digiservice@techearth.com		 - ICON
- All other Control Surfaces
- VENUE
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