With the need to continuously produce innovative and pristine audio in the face of ever-changing technologies, it’s essential to get the right information and the most effective solution. This is where Digidesign Services can provide the extra knowledge and support to keep you functioning and ahead of the game.



Extended Support
Digidesign products come with a complimentary support and warranty program, but with today’s demanding workflows and deadline pressures, you need support based around how you work. Digidesign offers several support options that allow you to get the customized support you need.

• Support Assurance
  When a system has a problem, you need access to trained engineers who can quickly diagnose the issue and get you working again. Our Support Assurance plans complement your working schedule, whether you are simply extending standard support for another year or you need a premium support package, including 24/7 telephone support and complimentary software upgrades.
  
  
• Hardware Assurance
  When any system has a hardware failure and it’s out of warranty, the additional repair costs and downtime can have serious consequences. Our Hardware Assurance plan protects your investment, extending your product’s warranty period from one to up to six years, so you can rely on Digidesign repair and replacement services without extra repair costs.
  

Digidesign Services
With two decades of experience in supplying cutting-edge audio systems for the music and post-production industries, Digidesign has cultivated vast expertise in multi-system configuration, integration, and support. By making our industry and technical knowledge available to customers, we can help maximise every aspect of your system — and investment — with the following:

• Workflow and Solutions Configuration
  From the very start, the Digidesign Services team can consult with you about what systems to use and how they can be integrated to streamline your workflow.
  
  
• Factory Commissioning
  Our teams will pre-configure and test multiple systems for factory acceptance before delivery and installation.
  
  
• Onsite
  Includes system installations, dry run, and “Go-to-Air” testing and support.
  

Customized Training
Digidesign has had great success offering a full range of official Pro Tools training courses through authorized colleges and training centres around the world. But we also understand that different businesses need training programs tailored to their exact requirements and presented at their facility. To this end, Digidesign offers custom training programs that cover:

• Operational training
  
  • Pro Tools
    
  • ICON integrated consoles
    
• Custom workflows
  
  • Avid integration
    

For more information about the services Digidesign offers, please contact:

Services Sales
Phone: +44 (0)1753 659 560
Email: professionalservices@digidesign.com
Or contact your local Digidesign office.