 Pro Tools 8 Information
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| Pro Tools 8 Information |
December 17, 2008 — Pro Tools® 8 software for Pro Tools|HD®, Pro Tools LE®, and Pro Tools M-Powered™ systems on Mac OS X 10.5, Windows XP, and Windows Vista (32-bit) is now shipping. For more information about the new features, see the following:
Pro Tools 8 Upgrade Information
Recent Purchases
- Customers who purchase and register, from an Authorized Digidesign Dealer, any new Pro Tools|HD Core System, 003 Family Pro Tools LE System, or Mbox 2 Family Pro Tools LE System with Pro Tools 7.4 or lower included on or after October 3, 2008 will receive an upgrade to Pro Tools 8 at no charge.
- Your new Pro Tools|HD core system, 003 family, or Mbox 2 family hardware must be registered in order to qualify for this upgrade.
- You can register your Pro Tools System online using the registration card included with your product.
- Customers who purchase and register, from an Authorized Digidesign Dealer or Authorized M-Audio Dealer, any new Pro Tools M-Powered boxed version with Pro Tools M-Powered 7.4 or lower included on or after October 3, 2008 will receive an upgrade to Pro Tools 8 at no charge.
- Your new Pro Tools M-Powered purchase must be registered in order to qualify for this upgrade.
- You can register Pro Tools M-Powered online using the registration card included in the box with M-Powered.
- Customers who purchased one of the following Pro Tools 7.4 upgrades from the online DigiStore on or after October 3rd will receive an upgrade to Pro Tools 8 at no charge:
- Pro Tools HD 7.4 Upgrade (with Free Pro Tools 8 Upgrade)
- Pro Tools LE 7.4 Upgrade (with Free Pro Tools 8 Upgrade)
- Pro Tools M-Powered 7.4 Upgrade (with Free Pro Tools 8 Upgrade)
Registered owners that meet the above requirements should receive an email from Digidesign Customer Service with your Activation Code and details on how to activate and download your free upgrade. Except during peak periods (such as the when a new upgrade is first released), these emails normally go out within 24 hours of when you register your qualifying product.
Optional Pro Tools 8 Installation Disk Sets
- Optional installation disk sets for the above are available for purchase on the DigiStore
- If you are not able to download your Pro Tools 8 upgrade, you will need to purchase the optional installation disks
Purchasing the Pro Tools 8 Upgrade
The following upgrade options are available for purchase:
DigiStore Online Purchase
- Pro Tools HD 8 Upgrade (download only)
- Pro Tools LE 8 Upgrade (download only)
- Pro Tools M-Powered 8 Upgrade (download only)
Optional Pro Tools 8 Installation
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Pro Tools application has stopped working, does not open or gets stuck ...
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| Pro Tools application has stopped working, does not open or gets stuck at loading plug-ins on launch with Windows XP or Windows Vista. |
If you are unable to launch Pro Tools while using Windows Vista or XP and have experienced one or more of the following symptoms, please try removing Windows Internet Explorer 8 (see removal instructions below.)
Behavior observed in Vista:
A) "Pro Tools application has stopped working. A problem caused the program to stop working correctly, Windows will close the program and notify you if a solution is available."
Behavior observed in XP:
A) Pro Tools will begin to launch, load plug-ins and stop loading (get stuck) at structure.dpm or another plug-in file name.
B) After attempting to launch the Pro Tools program, an hour glass appears for a moment then disappears. (Task Manager > Processes may show Protools.exe as a running process)
Instructions to Remove Windows Internet Explorer 8 (IE8)
Windows XP:
1) Click on "Start"
2) Choose "Control Panel"
3) Choose "Add or Remove Programs"
4) Check the box to "Show Updates"
5) Locate "Windows Internet Explorer 8" and select it
6) Click "Remove"
Follow the on screen instructions to complete the Removal Process.
Windows Vista:
1) Click on "Start"
2) Choose "Control Panel"
3) Choose "Programs" ("Programs and Features" in classic view)
4) Click "View Installed Updates"
5) Locate "Windows Internet Explorer 8" and select it
6) Click "Uninstall" from the top of the window
Follow the on screen instructions to complete the Removal Process.
*This behavior can sometimes also be a result of having DEP (Data Execution Prevention) turned on. If the Above steps are unsuccessful, please see the following articles with instructions on how to turn off DEP (Also known as DEP Fix):
Windows XP | DEP
Windows Vista | DEP
In the rare case where add/remove shows IE7 when in you actually have IE8 installed, these instructions should help you remove IE8:
Windows XP:
1. Carefully select and then copy the following command:
%windir%\ie8\spuninst\spuninst.exe
2. Click Start, and then click Run.
3. In the Open box, type Cmd.exe, and then press ENTER.
4. Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1.
5. Press ENTER to uninstall Internet Explorer 8.
6. When the uninstall program is finished, restart your computer.
Windows Vista:
1. Carefully select and then copy the following command:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-8*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
2. Click Start, and then type Cmd.exe in the Start Search box.
3. In the list of programs, right-click Cmd.exe, and then click Run as administrator.
Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
4. Right-click inside the Administrator: Command Prompt window, and then click Paste to paste the command that you copied in step 1.
5. Press ENTER to uninstall Internet Explorer 8.
6. When the uninstall program is finished, restart your computer.
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Could not complete your request because Integer error occurred (divide ...
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| Could not complete your request because Integer error occurred (divide by zero) at address: 0x620A9C77 in module: DAE.dll |
This error is caused by a Windows Registry modification that prevents 8.0cs3 from launching with a Digi 002/003. It should only occur on systems where a first-time install of 8.0 was never launched before updating to cs3.
The script below will modify the Registry and allow cs3 to launch.
1) Click Download (below) to get the Div0.zip file
2) Double-click Div0.zip to expand the archive
3) Double-click Div0.reg to run the script
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Windows Vista SP2 — Not Tested — No Known Issues
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| Windows Vista SP2 — Not Tested — No Known Issues |
Service Pack 2 for Windows (released May 26, 2009) has not been tested with Pro Tools systems. There are currently no known issues with Vista SP2 compared to Vista SP1 with Pro Tools for Vista. However, users should be aware of the following:
- Although there are currently no known issues, Windows Vista SP2 is not yet officially qualified for use with Pro Tools systems. Should you choose to update to Vista SP2, be advised that is an unsupported configuration at this time.
- If you choose to update to Windows Vista SP2, it is strongly recommended that you backup your system and create a restore point before updating to SP2, should you encounter any problems after installing the update.
Compatibility Alert — Internet Explorer 8
Note: This is a separate issue that is unrelated to Vista SP2, and users on Vista SP2 do not have to install IE8.
Digidesign is currently investigating reports of Pro Tools not launching for some users after installation of Internet Explorer 8 on either Windows XP or Windows Vista. At this time it is recommended that customers avoid installing IE8 until we complete our investigation. For more information, including how to uninstall Internet Explorer 8 and revert to IE7, see the following page:
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Bomb Factory and Moogerfooger plug-ins are not authorizing properly after ...
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| Bomb Factory and Moogerfooger plug-ins are not authorizing properly after upgrading to Pro Tools 8. |
There are several scenarios that could cause this to occur. Please see below for each scenario and solution.
Problem: Current owners of 7.x 002/003/Mbox 2 Factory or Producer Factory Pro Bundles upgrade their Pro Tools systems (via the Factory Bundle installer on the PT 8.0 DVD and/or PT installer which automatically updates all plug-ins on their system to 8.0) and find out that their Moogerfooger Analog Delay and Moogerfooger Ring Modulator plug-ins will no longer authorize.
Solution - Trash the currently installed 8.0 versions of those plug-ins, then download and install the 7.4.x version of the Moogerfooger bundle from our plug-ins page, click here.
We will have a permanent solution in early January.
Problem: Current owners of 7.x BF Classic Compressors Bundle and/or 7.x Fairchild Bundle and/or 7.x version of BF-3A whose iLok authorizations have updated them to the v4 bundle version must use the existing 8.0 Classic Compressors Bundle which may install items that they do not own (i.e. someone who owns the 7.x Fairchild Bundle and runs the 8.0 CC installer will have 3 plug-ins installed they they do not own).
Solution - remove the additional installed plug-ins from your plug-ins folder. '
We will post individual installers for those bundles some time in early January.
Problem: Current owners of single authorizations for a Bomb Factory plug-in that are not ones that are eligible for the free update to v4 bundle versions (only the BF-2A, Fairchild 660, Moogerfooger Lowpass Filter, Pultec EQP-1A and Voce Spin will update to the v4 version and authorize all the other plug-ins that normally came with the bundle). The problem here is that these bundles were always ONLY sold as a bundle, so single authorizations that were acquired outside of normal sales channels do not qualify for free updates.
Solution - Download and install the 7.4.x version of the bundle installer that contains the plug-in you have authorization for, then remove the plug-ins that the bundle installs for which you do not have authorization.
Problem: You've gone through the above, but are still having problems with authorization.
Solution : Please check that the Company column for the authorization shows 'Digidesign' - if it does not, you will need to contact Customer Service by phone for assistance with getting an updated authorization.
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Avid Mojo playback is offset by the Pre-Roll amount when the Pro Tools ...
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| Avid Mojo playback is offset by the Pre-Roll amount when the Pro Tools Transport is Online. |
This is a known issue in Pro Tools HD, LE (Mac OS X & Windows XP/Vista).
There is no workaround.
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Volume Automation data is altered if Sample Rate Conversion is applied ...
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| Volume Automation data is altered if Sample Rate Conversion is applied when using Save Copy In or Import Session Data. |
This is a known issue in Pro Tools HD, LE and M-Powered 8 (Mac OS X & Windows XP/Vista).
There is no workaround.
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Playback stops before end of selection in sessions with Avid Video.
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| Playback stops before end of selection in sessions with Avid Video. |
This is a known issue in Pro Tools 8 HD & LE (Mac OS X & Windows XP/Vista).
When pre-roll is used in a session with Avid Video, the video will stop playing before the end of the range selected.
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The Filtered Dream Demo Session reports frequent DAE Errors at lower H/W ...
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| The Filtered Dream Demo Session reports frequent DAE Errors at lower H/W Buffer settings. |
This is a known issue in Pro Tools LE 8 (Windows Vista).
Workaround: In one case, disabling networking in the BIOS resolved this problem.
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Double clicking Mbox 2 Pro Control Panel doesn't launch from the control ...
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| Double clicking Mbox 2 Pro Control Panel doesn't launch from the control panel. This occurs when User Account Control is enabled. |
This is a known issue in Pro Tools LE 8 (Windows Vista only).
There is no workaround other than restarting.
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