 "Another version of Pro Tools appears to be installed on this computer. ...
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| "Another version of Pro Tools appears to be installed on this computer. Please use the "Add or Remove Programs" control panel to uninstall the existing version of Pro Tools and restart this computer before reinstalling Pro Tools." |
The above error may be seen when you try to remove Pro Tools from a Windows system. The error usually results if Pro Tools fails to install properly.
There are 2 things you may try to resolve this:
1) Download Reg Cleaner, a free utility, that will allow you to easily remove all Digidesign items from your registry. Click here for Reg Cleaner download page (by Jouni Vuoro).
2) Try running -fix, See the instructions below:
If you cannot completely remove Pro Tools from the Windows Add/Remove Programs list, then the application has become stuck in the Windows Registry. There is a simple way to remove all Registry Keys and Drivers associated with Pro Tools:
Click “Start” choose “Run”.
- Type in the full path to “setup.exe” on the install disc, or on the appropriate folder and hard drive if the installer was downloaded (make sure you surround the path in quotes).
- At the end of the path, add “ -fix” (there should be a space before the –fix).
- Click OK
It should look like this (assuming D: is the drive letter for the DVD drive):
You can also drag the setup.exe file to the Run box and it will type the path in for you. Then just add " –fix" to the end.
This will work for all Windows versions of Pro Tools 7.0 and higher: M-Powered, LE, and HD. Please note, however, that though this utility is built into the installer application, it has not been tested or qualified by Digidesign and should be used only if Add/Remove Programs does not completely uninstall Pro Tools.
Disclaimer: Please note that Digidesign does not test this fix; thus, it is not considered to be "supported". However, this fix has often been used successfully during Technical Support calls.
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Waves Sound Shifter plug-in is incorrectly titled "Waves Time Shifter". ...
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| Waves Sound Shifter plug-in is incorrectly titled "Waves Time Shifter". |
This is a known issue in Pro Tools HD, LE & M-Powered 7.4 (Mac OS X and Windows XP/Vista).
Waves TC/E plug-in appears as "Waves Time Shifter". The correct name is "Waves Sound Shifter".
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Setting up an Akai MPC for use with Pro Tools 7.x using MTC and MIDI Beat ...
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| Setting up an Akai MPC for use with Pro Tools 7.x using MTC and MIDI Beat Clock. |
There are multiple ways you can configure your MPC for use with Pro Tools. Listed below are the various ways you can accomplish this with various models of the MPC. To use this page most efficiently, scroll down until you find the instructions for the model that you own.
NOTES:
1) If using an Mbox or Mbox 2 Mini, a Digidesign MIDI I/O or third-party USB-MIDI interface must be installed on the computer for all of the listed configurations.
2) All of the configurations below require you to properly set the tempo in Pro Tools and in the MPC. For instructions on how to do this, see the instructions at the bottom of this page.
3) It is recommended to be on the latest version of the operating system for your MPC. This is required for the MPC2500 in order for it to use MIDI Time Code.
For triggering the MPC500 using MIDI Beat Clock with Pro Tools as the master device:
NOTE: (The only type of sync the MPC500 has and can use is MIDI Beat Clock.)
1) Use a MIDI cable to connect the MIDI OUT of your Digidesign hardware (or M-Audio if using M-Powered) to the MIDI Input of the MPC500.
In the MPC500:
2) Go to the "MIDI/Sync" menu.
3) Use the "Data" wheel to change the sync mode to “Slave”.
In Pro Tools:
4) Set your tempo in Pro Tools. (See instructions at the bottom of this page.)
5) Go to the Setup menu and choose MIDI Beat Clock. Check the boxes for "Enable MIDI Beat Clock" and the corresponding MIDI output port.
6) Press play. The MPC should now be playing along with Pro Tools.
NOTE: (Make sure that the value for bars, in the MPC, is NOT set to zero. If it is set to zero, it will not be triggered.)
For triggering the MPC1000 using MIDI Beat Clock with Pro Tools as the master device:
NOTE: (The only type of sync the MPC1000 has and can use is MIDI Beat Clock.)
1) Use a MIDI cable to connect the MIDI OUT of your Digidesign hardware (or M-Audio if using M-Powered) to one of the MIDI Inputs of the MPC1000.
In the MPC1000:
2) Go to the "MIDI/Sync" menu.
3) Set "Sync In" to the corresponding MIDI input port on the MPC.
In Pro Tools:
4) Set your tempo in Pro Tools. (See instructions at the bottom of this page.)
5) Go to the Setup menu and choose MIDI Beat Clock. Check the boxes for "Enable MIDI Beat Clock" and the corresponding MIDI output port.
6) Press play. The MPC should now be playing along with Pro Tools.
NOTE: (Make sure that the value for bars, in the MPC, is NOT set to zero. If it is set to zero, it will not be triggered.)
For triggering the MPC2000/2000XL using MIDI Beat Clock with Pro Tools as the master device:
1) Use a MIDI cable to connect the MIDI OUT of your Digidesign hardware (or M-Audio if using M-Powered) to the MIDI In of your MPC2000/2000XL.
In the MPC2000/2000XL:
2) Go to the "Sync" menu.
3) Set "Sync In" to the corresponding MIDI input port on the MPC.
4) Set “Mode” to “MIDI Clock”.
In Pro Tools:
5) Set your tempo in Pro Tools. (See instructions at the bottom of this page.)
6) Go to the Setup menu and choose “MIDI Beat Clock”. Check the boxes for "Enable MIDI Beat Clock" and the corresponding MIDI output port.
7) Press play. The MPC should now be playing along with Pro Tools.
NOTE: (Make sure that the value for bars, in the MPC, is NOT set to zero. If it is set to zero,
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On Windows XP, Pro Tools 7x is "stuck" in the Add/Remove Programs list ...
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| On Windows XP, Pro Tools 7x is "stuck" in the Add/Remove Programs list and cannot be deleted, even though the Remove option completes successfully. |
If you cannot completely remove Pro Tools from the Windows Add/Remove Programs list, then the application has become stuck in the Windows Registry. There is a simple way to remove all Registry Keys and Drivers associated with Pro Tools:
- Click “Start” choose “Run”
- Type in the full path to “setup.exe” on the install disc, or on the appropriate folder and hard drive if the installer was downloaded (make sure you surround the path in quotes)
- At the end of the path, add “ -fix” (there should be a space before the –fix)
- Click OK
It should look like this (assuming D: is the drive letter for the DVD drive):
You can also drag the setup.exe file to the Run box and it will type the path in for you. Then just add " –fix" to the end.
This will work for all Windows versions of Pro Tools 7.0 and higher: M-Powered, LE, and HD. Please note, however, that though this utility is built into the installer application, it has not been tested or qualified by Digidesign and should be used only if Add/Remove Programs does not completely uninstall Pro Tools.
Disclaimer: Please note that Digidesign does not test this fix; thus, it is not considered to be "supported". However, this fix has often been used successfully during Technical Support calls.
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Pro Tools will not uninstall from Add/Remove Programs on my Windows XP ...
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| Pro Tools will not uninstall from Add/Remove Programs on my Windows XP system. |
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If you are unable to uninstall Pro Tools, try using the PT Uninstaller utility to remove it.
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Pro Tools M-Powered suddenly quits during launch with no error displayed ...
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| Pro Tools M-Powered suddenly quits during launch with no error displayed in Windows XP. |
In one case, Data Execution Prevention was set to OptOut. Changing this to AlwaysOff resolved the issue. To correct this, follow these steps:
1) Right-click on My Computer and select Properties.
2) Click on the Advanced tab and select ‘Settings’ under Startup and Recovery.
3) In the Startup and Recovery window, click on the ‘Edit’ button. This will display a text document with system execution parameters.
4) Locate the part of the text that reads: “ /NoExecute=OptOut “ and change the “OptOut” to reflect "/NoExecute=AlwaysOff “ - note that the ‘A’ and ‘O’ are capitalized and there are no spaces.
5) Go to the file menu and Save the document. Close the document and click ‘Okay’ in Startup and Recovery.
6) Reboot the computer. Data execution prevention will now be disabled.
7) Try and launch Pro Tools M-Powered again once the reboot is complete.
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Pro Tools Windows Computers Require a Dedicated Graphics Controller.
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| Pro Tools Windows Computers Require a Dedicated Graphics Controller. |
Windows computers with integrated (i.e. northbridge-based) graphics controllers are not supported and may not perform well with Pro Tools. To achieve best results, the system must use a dedicated graphics controller.
For desktop computers this usually means a separate graphics card is installed. For laptop computers, this is usually an option offered at the time of purchase. Desktop computers that do not have a dedicated graphics controller installed will need to install either an AGP or PCIe based graphics controller. PCI or PCIx based graphics controllers are not supported.
Unfortunately, Windows desktop computers without either an available AGP graphics or PCIe graphics slot available, and Laptop computers without a built-in dedicated graphics controller cannot be upgraded to this functionality.
Try checking the description for Display Adapters listed in the Device Manager. If you see the word "integrated" for an entry under Display Adapters, it usually indicates an unsupported integrated graphics controller is present. See Paragraph 2 above for solutions to this.
For motherboards based on Intel Chipsets, a supported graphics entry will include the name of another manufacturer: (ATI, nVidia, etc.). This is also true of motherboards based on VIA chipsets. Motherboards based on supported nVidia nForce family chipsets may have dedicated video controllers that also list nVidia as the manufacturer. However, the model will be different from the chipset: (nVidia GeForce, etc.).
To check the Display Adapters entry in the Device Manager:
Windows XP:
Start Menu > Control Panels > System > Hardware Tab > Device Manager > Display Adapters
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Start Menu > Right-Click "My Computer" > Left-Click Properties > Left-Click the Hardware Tab > Left-Click the Device Manager Button > Left-Click the "plus" sign next to Display Adapters
Windows Vista:
Start Menu > Right-click on "Computer" > Left-click "Properties" > Left-click "Advanced System Settings" > Left-click the "Hardware" tab > Left-click "Device Manager" > Left-click the "+" sign next to "Display Adapters"
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Can different versions of Pro Tools be installed on the same computer?
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| Can different versions of Pro Tools be installed on the same computer? |
Q. Can I install both Pro Tools LE and Pro Tools M-Powered on the same computer?
A. Beginning with Pro Tools 7.1, both Pro Tools LE and Pro Tools M-Powered can be installed on the same Mac OS X or Windows XP startup system, as long as they are both the exact same version number, such as:
- Pro Tools LE 7.1 and Pro Tools M-Powered 7.1 for PowerPC-based Mac OS X or Windows XP
- Pro Tools LE 7.1.1 and Pro Tools M-Powered 7.1.1 for Intel-based Mac OS X
- Pro Tools LE 7.3 and Pro Tools M-Powered 7.3 for Mac OS X or Windows XP
- Pro Tools LE 7.3.1 and Pro Tools M-Powered 7.3.1 for Mac OS X or Windows XP (note: for this combination, you should install LE 7.3 then MP 7.3, then run the 7.3.1 updaters for LE and MP - you will not be able to install 7.3 of one if 7.3.1 of the other is already installed)
- Pro Tools LE 7.4 and Pro Tools M-Powered 7.4 for Mac OS X, Windows XP, or Windows Vista
You can install either Pro Tools LE or M-Powered first, then install the other, as long as they are both the same version number.
If you do not own the same version number of both LE and M-Powered, you will need to install each on separate drives or separate partitions with Pro Tools LE and Pro Tools M-Powered installed on separate startup systems.
Q. What about Pro Tools LE and Pro Tools HD? Can they both be installed on the same computer?
A. Digidesign only supports co-installation of Pro Tools LE and Pro Tools HD software when they are installed on separate drives or separate partions with HD and LE installed on separate startup systems.
As a possible workaround (unsupported due to limited testing) for Pro Tools 7.x:
1. Install either Pro Tools HD 7.3 or Pro Tools LE 7.3
2. Run the update from to Pro Tools HD 7.3.1 or LE 7.3.1 (available from Featured Downloads in the Support section of the website)
3. Move the Pro Tools HD or LE application from the Pro Tools folder to your desktop.
4. Install the second application (Pro Tools HD 7.3 or LE 7.3)
5. Update the second Pro Tools HD or LE 7.3 application to version 7.3.1
6. Place the previously moved Pro Tools HD or LE (v7.3.1) application from your desktop to your Pro Tools folder.
Both Pro Tools HD (v7.3.1) and Pro Tools LE (v7.3.1) should then both be in your Pro Tools folder, and share the same Pro Tools system files.
Please Note: In order to install Pro Tools HD software, your HD Core card must be installed.
Opening Sessions on Pro Tools HD or Pro Tools LE
To force a session to open in the desired version of Pro Tools, instead of double clicking on the session icon, do one of the following:
- Drag the session file to either the Pro Tools HD or Pro Tools LE icon in your Pro Tools folder (or an alias of the icon, such as an alias on the desktop or the Mac OS X dock).
- Launch Pro Tools HD or Pro Tools LE, then open or create a session from Pro Tools' File menu.
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With Pro Tools M-Powered 7.x, mute automation and volume automation are ...
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| With Pro Tools M-Powered 7.x, mute automation and volume automation are not read properly after 6 minutes in the session. |
Mute automation will not be played back if the automation point begins after 6 minutes in the timeline. Volume automation will play back the amplitude changes; however, the fader on the track will not move. Pan automation seems to be unaffected. A workaround for this problem is to mute the region of audio instead of automating a mute.
This problem has NOT been observed in Pro Tools M-Powered version 7.3.
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MIDI output to VI is italicized when moving/dragging it from one instrument ...
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| MIDI output to VI is italicized when moving/dragging it from one instrument track/insert to another for the first time. |
This is a known issue in Pro Tools 7.3
Workaround: Manually assign the MIDI output to dedicated VI/plug-in or execute the drag and drop operation twice.
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