"Enter" button on a Digidesign control surface does not work for dialogs ...

"Enter" button on a Digidesign control surface does not work for dialogs onscreen unless Pro Tools is the front application. This is a known issue (35387), and is a design limitation with Pro Tools and the OS. [Page View]

Command|8 appears "Offline" despite being setup as a Controller in Peripherals ...

Command|8 appears "Offline" despite being setup as a Controller in Peripherals After installing Pro Tools v6.7 or v6.7cs8 with the Command|8 drivers, Command|8 is setup as a Controller in the MIDI Controllers Perhipherals dialog box along with "Receive From" and "Send To" but it then appears "Offline". Please update the Command|8 firmware to version v02.01.02 Go to Program files / Digidesign / Command8 folder, launch the C8firmwareupdater application, select the file App_02.02.02.srec localized into this same folder and Update Firmware. [Page View]

Will the Command|8 work in other international countries, such as Europe ...

Will the Command|8 work in other international countries, such as Europe or the UK. Do I need a 220 or 230 V power supply, or does the Command 8 auto switch from 120 to another voltage? The command|8 is available in three configurations: >> 90-120v for Japan and the USA >> 220-230v for Europe >> 220v for the UK Another power supply may be ordered from Digidesign for $50. [Page View]

There is "Ghosting" on the scribble strips of the Command|8, located below ...

There is "Ghosting" on the scribble strips of the Command|8, located below where the Counter is displaying (if there is no track information on those tracks). Please note: you must be in a darkened room in order to be able to see the following problem. 1. Create a new session. 2. Create one mono audio track. 3. Hit Play 4. Look at the blank line on the Command|8 scribble strip below the rolling counter. Results: any vertical lines (like bar and beat separators) will be ghosted lightly on the lower strip. Streaking shadow or vertical lines that make up the numbers continue down into the bottom row of Command|8 scribble strips in a lighter hue of orange. LED display has "streaking and shadowing" effect where top line info bleeds down to bottom line. [Page View]

When controlled by Command 8 or D-Control, Smack's parameter knobs move ...

When controlled by Command 8 or D-Control, Smack's parameter knobs move very slowly. Fixed in 6.7cs4 Mac/PC, TDM / LE. [Page View]

Avid Xpress Pro and the Command|8

Avid Xpress Pro and the Command|8 Set up and troubleshooting with Command|8 and Digi 002 with Avid Xpress Pro is done by Avid Tech Support. Avid Customer Support: Technical Support, Field Services, and Parts Online Support: visit our Knowledge Base Phone: Call 800 800 2843 Broadcast Call Letter Station Support Call 800 NEWS DNG (800 639 7364) Avid Xpress Pro and Avid Xpress DV Check the latest tech notes and contact Avid Customer Support at http://www.avid.com/products/xpressdv/support Below, however, is tech info from Avid site: The Command|8 audio control surface made by Digidesign is ONLY supported with the PC x.5.1 releases of Newscutter, Xpress Pro and Media Composer Adrenaline. Previous releases- and the MAC versions are not supported. However the Command|8 is supported with the MAC versions Pro Tools only. For information on setting this up in your Avid environment- please see the attached guide. Here are some troubleshooting tips- and helpful hints for using this device: *Make sure Command|8 or 002 are turned on before launching Avid application. *USB hubs and extenders will not work with the Command|8 *If your faders intermittently jump or jitter there is a firmware upgrade on the Digidesign website to fix this issue. From www.digidesign.com navigate to Support then to Command|8. *Faders are heat sensitive- writing automation with a blunt object could cause damage to the faders *If you are not seeing the Command|8 showing up as a MIDI Controller is either Avid or Pro Tools, reloading the driver from the CD will usually fix this issue. *If the Command|8 is displaying values late, more than likely the user has a USB hub- which is not supported, removing it will fix the issue. *NOTE: The Command|8 must have another piece of Digidesign hardware in order to launch Pro- Tools such as 888, M-box or the 002. *Be aware the 002 should not run on the same computer as Adrenaline- both use Firewire connections. Command|8 can run simultaneously because of it's USB connection. From Avid website support pages [Page View]

Engaging "all notes off" command in PT 6.4cs9 causes fader 4 on the command ...

Engaging "all notes off" command in PT 6.4cs9 causes fader 4 on the command 8 to drop to infinity. Command 8 firmware version 2.01.02 fixes the problem, and is available the Command|8's Download section. [Page View]

When I move a MIDI track fader on the Command|8, fader #8 follows the ...

When I move a MIDI track fader on the Command|8, fader #8 follows the MIDI track fader movement. This behavior results when a Pro Tools MIDI track input and/or output is assigned to Command|8 port 1 on the Mac, or Command|8 Surface port on Windows XP. These ports are reserved for control surface communication and should never be assigned to MIDI track input or output ports. [Page View]

Unable to bypass plug-ins in Pro Tools 6.4, 6.6, 6.7.

Unable to bypass plug-ins in Pro Tools 6.4, 6.6, 6.7. This may occur after taking ProControl, Control|24, or Command|8 offline. Bringing the control surface back online, closing and reopening the session, or toggling the plug-in to inactive/active should resolve the problem. [Page View]

Why can’t I assign MIDI controllers 32-63 to any fader, switch or encoder ...

Why can’t I assign MIDI controllers 32-63 to any fader, switch or encoder on the Command|8?i.e. go into the MIDI Edit pages for a preset and try to assign a CC of 32-63 to anything and note that it jumps from 31 straight up to 64! CC's 32-63 are reserved for double byte messages or LSB values for 0-31 so they're not available as individual parameters. Information courtesy of Gannon Kashiwa [Page View]

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