Download DigiDelivery Client Software

To send or receive a DigiDelivery, you must download and install DigiDelivery client software on your computer.

Effective September 2007, Aspera, Inc. has assumed all ongoing DigiDelivery development, manufacturing, sales, and support. The DigiDelivery client software for Windows and OS X is now available from Aspera on their web site at http://www.asperasoft.com/downloads/digi-client.

After installing the client software:


  • If you have received a DigiDelivery email, click the access URL in the email to download your delivery.
  • To send a DigiDelivery, launch the client and enter the host name, your user name, and your password for the DigiDelivery server you want to use, then follow the on-screen instructions.

Known Issues
 

The following list covers known issues with DigiDelivery client software.

Installing the Client Application
Do not install more than one version of the DigiDelivery client software on your computer. The client software installer automatically removes previous versions of the client if they are in the same location. It is still possible to have more than one copy if you choose to install the client in a different location, or have installed a beta version of the client. If this is the case, remove the old client application manually.

Internet Email Accounts
If you use an Internet email provider such as Yahoo or Hotmail, clicking the access URL in the notification email may not download the delivery. For instance, Yahoo Mail might ask you to log in again and Hotmail might return the error "URL Not Found." This is due to security measures that these email providers have in place. If you click an access URL and it does not immediately prompt you for a location to download the delivery, copy the link text and paste it directly into a supported Web browser such as Internet Explorer or Safari.

Virus Protection
Many networks and workstations have software that automatically scans email attachments for viruses. DigiDelivery does not have any integrated virus protection software, so deliveries are not necessarily scanned for viruses. Make sure to scan any attachment or file that arrives from an unknown source.

16 GB Individual File Limit
While there is no limit on the total size of a delivery, the current version of DigiDelivery does not support any individual file over 16 GB. Certain files over 16 GB might be compressed to less than 16 GB when sent to be delivered correctly. You should confirm with your recipients that any files over 16 GB have been received correctly. This limitation will be fixed in a future release.

SD II and Pre-5.1 Pro Tools Session Files Not Supported on Windows
Sound Designer II™ (SDII) files and pre-5.1 Pro Tools session files are not compatible with NTFS or FAT32 volumes. As a result, if you are using Windows XP or Windows 2000, you cannot use DigiDelivery to send or receive SD II files or pre-5.1 Pro Tools session files without causing file corruption. These files contain Macintosh "resource forks" which are often lost when copying them to Windows volumes. This limitation is not specific to DigiDelivery; the same problems apply regardless of how you copy these files to Windows volumes.

If you experience other problems, or if you have comments about DigiDelivery, email support@asperasoft.com.