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USA & Canada Contact Information
Digidesign Corporate Headquarters
Digidesign, a division of Avid Technology, Inc.
2001 Junipero Serra Blvd.
Daly City, CA 94014-3886
Phone: 650.731.6300*
8:30am – 5:00pm PST
*Corporate related calls only. Please use the appropriate contact information below for all other services
 Technical Support |
Digidesign Technical Support Policy, Procedure, and Contact Information
Phone and email support is available if you already own a Digidesign product and have technical questions or require additional assistance. In order to receive technical support for any product, that product must be registered.
Once registered, you are entitled to complimentary technical support by phone for a period of time from your date of purchase. The length of time for your complimentary technical support is based on the terms listed in the warranty information included with your new purchase. The period of complimentary technical support is displayed when you complete the online registration of your product, and can also be viewed here:
Free products such as Xpand! and Structure Free software are not eligible for complimentary technical support by phone beyond the terms listed above for your Pro Tools core hardware system or recent Pro Tools sofware upgrade (Pro Tools sofware upgrades are entitled to 30 days of phone support from the date of purchase).
For hardware warranty and repair information, please see the following page:
If your product is not registered, or you are past the date for free technical support based on the original date of purchase, you are not eligible for free technical support and you will need to use the Digidesign ProAxess Line or purchase a Digidesign Support Assurance Contract (see below). Technical Support by email is available regardless of date of purchase via the Support Request Form.
Technical support is only for technical problems with Digidesign or Digidesign-distributed products. Due to the high volume of calls and Digidesign's commitment to helping users as quickly as possible, we are unable to provide in-depth tutorial advice. Technical support for products that are not manufactured or distributed by Digidesign is not available. Please contact the company that makes that product for technical support with their products.
Digidesign Support Contracts — Support Assurance & Hardware Assurance
Digidesign now offers the Support Assurance program (formerly called Digidesign Passport Services). The Support Assurance program enables you to extend technical support for hardware and software products with one of three levels of enhanced phone support and repair/replacement coverage.
Also available are new Hardware Assurance options (sold separately) to extend the warranty on your Digidesign hardware.
For more information on both of these programs, please see the following:
Technical Support — US and Canada
- Technical Support Phone: 650.731.6100
- Monday thru Thursday: 8:00am - 5:00pm PST
- Friday: 8:00am - 4:00pm PST
- Technical Support Fax: 650.731.6375
- Email: Support Request Form
Digidesign ProAxess Line
If your complimentary phone support period has ended, or you want faster access to tech support, the following service is available:
Submit Forms
Technical Support — International
Select the country where your Digidesign or Digidesign-distributed product is registered from the International Contact and Support information list below.
M-Audio Products
- Digidesign handles support for Pro Tools M-Powered software only.
- Support for all other M-Audio software products and all M-Audio hardware is handled by M-Audio, using the contact information at the M-Audio Contact page.
- For information on M-Audio products, please see www.m-audio.com
Sibelius Products
DigiDelivery
Effective September 21, 2007, Digidesign no longer provides Technical Support & Service for the DigiDelivery product line. Press Release: Aspera Inc. To Acquire DigiDelivery Product Line. Aspera will assume all ongoing DigiDelivery development, manufacturing, sales, and support. Please use the following contact information for all DigiDelivery product line support:
Focusrite Hardware
Effective January 1, 2005, Digidesign no longer provides Technical Support & Service on Focusrite hardware in the US & Canada.
- Service in the US and Canada will be provided through the new Focusrite distributor: American Music & Sound, 5304 Derry Avenue Suite C, Agoura Hills, CA, 91301. For Focusrite service, call 1-866-FOCUSRITE.
- For Technical Support & Service for all Focusrite hardware outside of the US & Canada, please contact Focusrite Support using the contact information at www.focusrite.com
- Digidesign continues to service the Digidesign/Focusrite co-branded products Control|24, MBox, and Command|8. For Technical Support worldwide for these products, please contact Digidesign Technical Support at your local Digidesign Office.
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| Customer Service Administration |
Digidesign CSA handles inquiries concerning registration, change of address, software upgrade information for registered users, and other post-sales customer service requests unrelated to technical support.
- CSA Phone: 650.731.6198
- Monday thru Thursday: 8:00am - 12:00pm | 1:00pm - 5:00pm PST
- Friday: 8:00am - 12:00pm | 1:00pm - 4:00pm PST
- CSA Fax (for product registration faxes)
- US & Canada: 650.731.6384
- From outside of the US: 001.650.731.6384
- Email: Support Request Form
Registration
Feature Requests
M-Audio Products
- Digidesign handles support for Pro Tools M-Powered software only.
- Support for all other M-Audio software products and all M-Audio hardware is handled by M-Audio, using the contact information at the M-Audio Contact page.
- For information on M-Audio products, please see www.m-audio.com
Sibelius Products
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| Product Information |
Pre-purchase product information for Digidesign and Digidesign-distributed products.
M-Audio Products
Sibelius Products
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| Product Repairs/Authorized Repair Centers |
Inquiries regarding repairs must be handled by contacting your nearest Digidesign Technical Support Office in order to determine if an actual hardware repair is required, and to issue a Return Authorization. Repairs are handled by Digidesign factory repair facilities (in California, Ireland, and Japan) or local Authorized Repair Centers. A valid Return Authorization is required. For more information on repair procedures and authorized repair center locations, please see the following:
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| Technical Publications Department (User Guides) |
At Digidesign, we're always looking for ways to improve our documentation. To provide comments on a specific guide, please complete our online form. Or if you'd like to give us general comments or suggestions regarding our documentation, send an e-mail to techpubs@digidesign.com.
Please Note: This email address is only for sending general comments or suggestions (feedback) regarding our documentation. Do not use for issues such as technical support, customer service, or other questions that require a reply.
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| Artist Relations |
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| Press Relations |
Requests for high-resolution images and Digidesign logos, fact checks, or press materials can be sent to press@digidesign.com. For assistance with any other press-related matters, please call 650.731.6540.
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| Charity Committee |
For information and requests regarding donations, please visit the Digidesign Charity Committee page to learn about our community outreach and how to solicit our Charity Committee.
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| Development Partner Relations |
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| Website and Web Store contact |
Contact the Digidesign Web Team for all issues having to do with the Digidesign.com websites.
For help with web store issues and online contact information, see the Webstore Help Section. To contact the web store by phone in the US: 1.866.492.4880 or 1.636.736.4484
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International Contact and Support information
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